Thank you for shopping with Generative NLP. This policy explains how refunds, returns, and cancellations work across the three types of products we offer: coaching and training sessions, digital downloads (eBooks and audio programs), and printed books.

1. Coaching Sessions, Consultations, and Training Programs

Free initial consultations carry no charge and no cancellation policy applies.

For paid coaching sessions, MythoSelf Facilitator training, and other booked programs:

• You may cancel or reschedule at no charge with at least 48 hours’ notice before your scheduled session.
• Cancellations made with less than 48 hours’ notice may be charged in full, at our discretion, to cover the reserved time.
• If we need to cancel or reschedule a session, we’ll offer you a full refund or a free rescheduling, whichever you prefer.
• Multi-session programs and certification pathways (such as the MythoSelf Facilitator mentoring track) are billed in phases; unused, not-yet-delivered phases are eligible for a refund if you withdraw from the program in writing. Fees for phases already delivered are non-refundable.

To cancel or reschedule, contact us at [email protected] or call +44 (0)20 8974 8974 as early as possible.

2. Digital Products (eBooks and Audio Programs)

Because digital downloads are delivered instantly and can’t be “returned” in the traditional sense, all sales of eBooks and audio/MP3 programs are final once the download link has been accessed or the file has been downloaded.

By purchasing a digital product, you acknowledge that:

• You are consenting to immediate delivery of digital content.
• You understand that your right to a 14-day cooling-off period (under the UK Consumer Contracts Regulations 2013) ends once download or access begins.

If a digital file is faulty, corrupted, or you didn’t receive your download link, contact us within 7 days of purchase at [email protected] and we’ll re-send the file or issue a full refund.

3. Printed Books

We want you to be happy with your purchase. For printed books ordered through our store:

• You have 30 days from the date of delivery to request a return.
• Books must be unused, undamaged, and in the same condition you received them, in the original packaging where possible.
• To be eligible for a refund, please contact us first at [email protected] with your order number before sending anything back.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, or the wrong item was sent.
• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your book arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at [email protected] with a photo of the item. We’ll arrange a replacement or full refund, including any return shipping, at no cost to you.

4. How to Request a Refund

Email [email protected] or call +44 (0)20 8974 8974 with your order number and the reason for your request. We aim to respond within 2 business days.

5. Late or Missing Refunds

If you haven’t received a refund after it’s been approved, please first check your bank account again, then contact your card issuer or bank, as it may take some time for a refund to officially post. If you’ve done this and still haven’t received your refund, contact us at [email protected].

6. Contact Us

Generative NLP
Uxbridge Road, Kingston upon Thames, Surrey KT1 2LL, UK
Email: [email protected]
Phone: +44 (0)20 8974 8974